Participant

Question

Prélèvements sans abonnement et page des factures, comptes, abonnements... qui ne fonctionne pas

Forum|Forum|1 year ago
October 10, 2024
2 replies
1051 views

Bonjour,

J'ai des prélèvements tous les mois mais je n'ai pas accès à un abonnement sur mon compte. J'ai testé 3 comptes différents, toujours le même souci :

Comment faire pour :

- soit récupérer l'abonnement et utiliser la suite adobe ?

- soit annuler le prélèvement inutile/abusif sur mon compte ?

Merci de votre aide !

Vincent

Billing

This topic has been closed for replies.

Shivangi_Gupta

Community Manager

Hello Vincent,

We appreciate you contacting us. I checked your account details. There is no active subscription(as you mentioned). Also, I checked if there has been any recent transaction made from Adobe's end.

The last transaction history we have is from 2015.
I would recommend you to contact your bank. Let us know if you have any questions for us.

Thanks,

Shivangi

kglad

Community Expert

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

if those all fail, change your cc language. eg, try international english

if that fails, change the install location

D

dryzd_6439

Participating Frequently

Thks for your reply.

Everytime I try to connect on my account, I always have the error message. I tried in French and US website. Both are broken.

Do you have any idea how I can access to my account ?

Thanks

kglad

Community Expert

ise a different browser.

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