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kirby_5444
Participant
October 27, 2025
Question

Premium not working

  • October 27, 2025
  • 2 replies
  • 96 views

I have paid for premium & have since changed phone. I have signed in with the account premium was brought for & it is not giving me access to the features on my new device. Can you remedy this please as the subscription isn't cheap?

2 replies

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
October 27, 2025

>have since changed phone

 

You must contact Apple for iphone or Google for Android phone

    K
    kirby_5444Author
    Participant
    October 27, 2025
    It was purchased on Apple device & I have switched to Android, can I get it transferred do you know?
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 27, 2025

    sure.  again, contact the vendor.

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      October 27, 2025

      if you subscribed via a mobile app store, contact that store.

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