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Participant
September 29, 2025
Question

Premium plan canceled on accident & now photos are gone

Hello. I have been a premium user on Adobe for Android Mobile for a cpl of years. My card expired this month and I forgot to update and my subscription didnt renew. I tried restoring purchase, it said no previous purchase was found? I continued premium plan and now all of my photos are gone? It hasn't even been 2 weeks since it automatically canceled my subscription and I now I don't have access to all my edited photos? 

1 reply

kglad
Community Expert
Community Expert
September 29, 2025

use a browser. there are several tabs and link to check:

 

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

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