prepaid yearly Lightroom subscription refund

Question

I didn't purposefully bought the yearly prepaid subscription! I don't know how but somehow my money got debited from bank account.

So now, within 24 hours I realised it and cancelled the plan immediately. But the plan is still showing "active" after 2 hours and my Lightroom account showing "subscribed". Why is that? And will I get full refund?

jane-e · Accepted Answer

@tuhina_6575

The volunteers on this forum cannot assist with billing. Only Adobe Customer Care can do that. Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "agent"

If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703

You can also send a post through X (formerly Twitter) to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

You posted to the Photoshop forum. Are you using Lightroom or Lightroom Classic?

Jane

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