problem canceling teacher plan - first bill tomorrow

Forum|Forum|6 years ago
March 28, 2020
5 replies
651 views

I signed up for the Adobe Creative Cloud teacher plan option with a free 7-day trial and $19.99/monthly after that. My district-issued laptop is outdated and does not support the applications I want to use.

I have followed instructions to cancel my subscription before the 7 days are up, but there is no "cancel plan" button listed in step 3.

I would really like to resolve this matter before I am charged the $21.64.

Please advise. Thank you.

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Tacafy大尉

Legend

Good evening, eswart.
Including the free trial version, the cancel button seems to stop appearing before and after billing.
You will need to contact Customer Care to discuss cancellation and refund.

Adobe Help Center

G

glamorous_force5CA2Author

Participant

Thank you. Can you please provide me with a phone number? I am continually redirected to the community and see no "chat" option.

Nancy OShea

Community Expert

Please log-in to your account below with a web device/browser that accepts cookies and does not have script blockers.
https://account.adobe.com/plans

Stay logged-in, scroll down to Support on the same page and click on Contact Adobe.

In the chat box, type "Billing Agent" followed by Enter key.

As long as you cancel within 14 days of service start date, you won't be penalized.

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NOTE: The pandemic is effecting all sectors. There are fewer available support agents and wait times may be longer than normal.

Nancy O'Shea— Product User & Community Expert

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