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slightly distressed user
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December 4, 2022
Answered

Problem cancelling my photography plan

  • December 4, 2022
  • 1 reply
  • 721 views

Hi! I've been subscribed to the Adobe photography plan since 2020. I just purchased the Creative Cloud All Apps 100 GB plan, and have been trying to cancel the photography plan ever since (it renews in 2 days).  However, I cannot cancel it under the usual Manage My Plan function; I keep being directed to cancel it under Adobe Store since that is apparently where I purchased it. When I go to Store, however, I cannot cancel it there either, and can only make changes to my payment method and view past invoices. 

 

Please help -- thank you!

 
This topic has been closed for replies.
Correct answer kglad

contact support:

 

use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

 

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1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
December 4, 2022

contact support:

 

use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

 

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