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Participant
November 25, 2020
Question

Problem Sign-in

  • November 25, 2020
  • 3 replies
  • 179 views

Hi,

for some reason I'm able to log in into my account using the browser but not using my Desktop application. It gives me this error saying another user is already logged in. 

I already restarted the computer, cleared cookies, browser, etc and it keeps giving me the same error. Please help!

 

Thanks,

Antonio

    This topic has been closed for replies.

    3 replies

    Participant
    November 26, 2020

    Its happening the same with me, when i log in, the application (Adobe Illustrator) closes and i already tried to do this so many times and it didn't work.

    Nancy OShea
    Community Expert
    Community Expert
    November 26, 2020

    [Moderator moved from Using the Community (forums) to Account, Payment & Plan.]

     

    Try using a different browser like latest Chrome or Firefox for desktop.

     

    Nancy O'Shea— Product User & Community Expert
    Just Shoot Me
    Legend
    November 25, 2020

    Signing in to what, where?

    You have posted your question to the forum for getting help using this Forum System.

     

    What Adobe program or service are you asking about?