Participant

Answered

Problem suscription

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Hi

I have a problem with my suscription.

I bought an IA Reader for Adobe but in my process of purchasing I wrote wrongly my email address so they assigned this service to another account.

I would like to unify my accounts in this account and erase this wrongly address

How can I do it?

Regards

Cancel subscription

AkanshaAshraCorrect answer

Community Manager

Hi @rakesh_5199

Thank you for reaching out and sharing the details.

We checked your case and can confirm that it is still active under the ID ADB-48021596-C6F9. The Support team will continue to assist you with your concern and provide further updates regarding the available resolution.

We appreciate your patience and understanding while the case is being reviewed.

^Akansha

R

rakesh_5199

Participant

I am currently subscribed to the Adobe Creative Cloud All Apps plan at ₹1999 yearly plan but i have realized , i gave a wrongly mail id for adobe account , to canel the subscription for that mail id and i will upload the screenshots of payment and i want refund money

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John T Smith

Community Expert

For WRONG EMAIL CREATION go to these links
https://helpx.adobe.com/manage-account/using/create-update-adobe-id.html

https://helpx.adobe.com/manage-account/kb/account-password-sign-help.html

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AkanshaAshra

Correct answer

Community Manager

Hi @rakesh_5199

Thank you for reaching out and sharing the details.

We checked your case and can confirm that it is still active under the ID ADB-48021596-C6F9. The Support team will continue to assist you with your concern and provide further updates regarding the available resolution.

We appreciate your patience and understanding while the case is being reviewed.

^Akansha

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AnandSri

Legend

Hello!

I hope you are doing well, and thanks for reaching out.

Please see this article to make changes in your Adobe account, or add a new email address: https://adobe.ly/3EIPJWr

You can also contact the support team, and they can assist you in changing the Adobe ID (email).

Thanks,

Anand Sri.

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A

analytical_parent6330Author

Participant

Hi

I have an account

<email removed>

I bought a service IA documents. I paid 6,09 euros but I didnt have access.
I realized I gave wrongly my email and Adobe create a New account for my
service

<typo email removed > was wrongly address

Attached you will find my payment justification

I have done 2 payments

26th March
26th April

Regards

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kglad

Community Expert

nothing was attached.

follow the recommendation to contact support.

and don't post personal information here.

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