Problem with account verification - wrong password

Question

Hello!

I have an issue with a newly created account.

I just bought a monthly subscription, received a confirmation email, and clicked the "Verify account" button. However, when I enter the password, it says it's wrong.

So the problem is: I can't change my password (because my account is not verified), nor can I verify my account because it says my initial password is wrong. I'm posting here from another account because I cannot log in to my unverified original account, and I can't get agent support for the same reason.

What shall I do? Can Adobe help reset the password of a non-verified account (I do have access to my email), or will they cancel the account?

kglad · Answer

https://helpx.adobe.com/manage-account/using/change-or-reset-password.html

if that fails to help, contact adobe support. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded