Problem with an email and log-in into my dauthers account

Question

Hi everyone!

My daughter have an Adobe account and active plan but she cannot logging in into account because of some problem with the email: we can send any mails and they are get to recipient but we can not recive any mails. (Adobe sending mail with verification code but we cannot recive this mails and not only from adobe)

Its a personal email adres of my daughter from school but for now admin from school cannot solve this problem.

We can send an email from this original email adress to confirm that this is our email adress. And the best option will be to change it to another email adress.

I kindly ask you for help, someone from assistance, real person who can help to solve the problem. (Virtual assistant is cannot help)

Thanks

with best regards.

Egor

kglad · Accepted Answer

Thanks for your answer,

I understand that there is no way to get access into my doughters account....

But I really do not understand how should I cancel\delete my doughters account and active subscription. When I contact Adobe Customer Care it tells me that I should be signed in to account I want to cancel\delete - but its not possible 🙂 of course it propose me to delete this account I am writing from - I still need it 🙂

Maybe there is another solution available?

For example I can provide some data from this account, but not in a public discussion, of course. Its just to verify. Or We can send an email from correct email adress

(We cannot recieve mails but we can send an emails - its very strange but we can)

with best regards,

Egor (Yehor)

you'll be changing plans by canceling the current problematic subscription and starting a new subscription. just tell the bot you want to buy a subscription.

kglad · Answer

change the email by starting with "Created your account with an incorrect email address?", https://helpx.adobe.com/in/manage-account/using/create-update-adobe-id.html

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