Problem with canceling

Forum|Forum|3 years ago
October 26, 2022
3 replies
274 views

I have problem with canceling my payment plan. I don't know how to do it. I tried everything. I thought it would be simple because it's 7 day free trial, but obviously that is not the case. Please, let someone from adobe service help me, urgently.

How to

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Correct answer Eric Dumas

From https://adobe.com can you log in to your account, then from your icon on the top right, you can select View Account.

You can Manage you Plan and choose to Cancel it.

If that does not work, you can also get in touch with the sales team to help you if need. Contact us (adobe.com)

kglad

Community Expert

use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true