Problem with Educational Plan

Forum|Forum|2 days ago
April 8, 2026
2 replies
24 views

Hello,

My educational subscription appears to have been converted to a standard individual plan because, at some point, my status could not be verified.

I completed the re-verification successfully 2 days ago [see screenshot attached], but the issue has not been resolved yet.

My next payment is due in 2 days and my account is still showing the following standard price instead of the educational discounted rate [it should be £32.99/mo according to Terms and Conditions for students and teachers]:

£66.49/mo
Next payment on Apr 10, 2026
Annual plan, paid monthly

I also checked Manage Plans, but I cannot find any option to switch the plan back to the educational version.

Could you please confirm whether my account has been correctly updated after the successful re-verification, and whether the educational discount will be applied to the upcoming payment?

Thank you in advance.

M

ShivangiGupta

Community Manager

Hi @marcellom42202653,

Hi there,
Thanks for reaching out to us.

I’ve reviewed your account’s recent transaction history, and I don’t see any change in the amount charged in your last three billing cycles. To help us understand this better, could you please let us know when you first noticed the change in your educational plan or pricing?

Any additional details you can share will help us look into this more closely and guide you further.
We’re here to help. Looking forward to your update.

^Shivangi

marcellom42202653Author

Participant

Hi @ShivangiGupta,

Thank you for your reply.

To clarify, I only noticed this recently because the payments were being charged directly to my card, so I did not immediately realise that the plan had apparently been switched from the educational subscription to the standard individual one.

However, from what I can see, the change appears to have taken place in April 2025.

I successfully completed the re-verification process 2 days ago. At the moment, my main concern is to make sure that the upcoming payment is not charged at the wrong rate.

My account is still showing the following for the next payment due in 2 days:

£66.49/mo
Next payment on Apr 10, 2026
Annual plan, paid monthly

I also checked Manage Plans, but I cannot see any option to switch the plan back to the educational version manually.

Could you please confirm whether my account has now been correctly updated following the successful re-verification, and whether the educational discount will be applied before the next charge on Apr 10, 2026?

I would also appreciate confirmation of when the plan was changed from the educational rate to the standard one.

Thank you very much.
M

Jeff_A_Wright

Community Manager

Thanks for the update, @marcellom42202653!

I do see a reduction in the amount you will be charged for your next billing cycle. The subtotal has decreased from 81.81 GBP to 55.41 GBP, and the applied taxes were adjusted accordingly.

I understand you were looking for a greater discount than what is being offered, @marcellom42202653.

Please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen so a member of our team can help you review your current subscription and convert you to an educational subscription if available.

I don’t see any records of any previous attempts to reach us, @marcellom42202653, so please use a different device to contact us if you are redirected to this public discussion forum.