Problem with login and membership

Question

Hello, I've purchased Premiere Pro 20.2. from the Czech Republic, didn't use it for some time and today when I tried to log in, firstly I didn't receive the code on my mail to verify, then I somehow managed to do that but when I tried to go on Premiere Pro, it offered me a 7-day free trial.

There are two possibilities:

1) I used wrong mail, but I'm almost sure that this one is correct, but in case it is not, I can give mote details about payment etc. Just need to know if I bought it on this account and if not, on which.

2) It's correct email but due to the time I didn't use the Premiere Pro, it expired as a trial, then I would like to have my money back.

I appreciate all help and support, as soon as possible. Thank you.

Rashmi27002770wxve · Accepted Answer

Hi there,

We appreciate you writing in. Happy to help!

We have checked your account and we see that you do not have any active subscription under the email address associated with the community. Please check if you may have signed up with Adobe with an alternate email address.

Please log in to the Adobe account and you should be able to see all the active plans.

https://account.adobe.com/

Since, this is a community forum, please contact the Support team via chat to discuss any account or refund related issues.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

Hope the information was helpful to you. Please let me know if you have any further questions.

Sincerely,

Rashmi Swai

kglad · Answer

contact adobe support. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded