Problem with monthly subscription (paypal)

Forum|Forum|6 years ago
December 2, 2019
1 reply
378 views

I have to pay my subscription for november.I have a error message saying something went wrong and i have to login to change my payment method.

The problem is that i changed my Primary email, but when i want to log in it wants me to log in with the old email adress. and on my account there is no bill for the month November.

What should i do?

Billing

This topic has been closed for replies.

Correct answer John T Smith

You need to contact support to have your email problem fixed

Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html

John T Smith

Correct answer

Community Expert

You need to contact support to have your email problem fixed

Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html

F

fonsb56903831Author

Participant

After a whole hussel I decided to use an Prepaidcard, witch seems to work.

It's sad that paypal doesn't work well for Adobe.

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