Problem with my account.

Forum|Forum|8 months ago
July 31, 2025
2 replies
120 views

Why is my plan suspended? Payment was made on 07/23/2025. Constantly warned that there is no payment method
Add a payment method to work without interruptions.

Web

Jeffrey_A_Wright

Legend

Krestina, I am sorry, but I am showing that one of your plans is current, but the other is still pending payment. Please see https://adobe.ly/4lTEb2K for information on how to correct your account and regain access to the subscription. ^JW

kglad

Community Expert

and confirm both subscriptions are what you want by checking your account, https://account.adobe.com

davescm

Community Expert

I've moved your post from the Photoshop forum to the Account payments and plan forum where you are more likely to get help with your issue.
Can you clarify though, as you originally posted in the Photoshop forum, whether you get that message when using Firefly or when using Photoshop? Your screenshot does not show a Photoshop or CC plan.
Dave

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