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Participant
March 14, 2025
Question

Problem with New Trial Subscribtion

  • March 14, 2025
  • 3 replies
  • 143 views

My first subscription is Pro 14 Days Trial, But I was surprised  when Adobe deducted payment for 1 month! So Why????? It Should be free 14 Days!

 

Please explain that for me. Thanks

3 replies

Nancy OShea
Community Expert
Community Expert
March 14, 2025

It's free for 7 days. You have 14 days from download to cancel.

Are you joining or not?

 

If not, log-in to your account portal below to cancel.
https://account.adobe.com/plans

===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

Hope that helps.

 

Nancy O'Shea— Product User & Community Expert
kglad
Community Expert
Community Expert
March 14, 2025

do you have a teams subscription?

John T Smith
Community Expert
Community Expert
March 14, 2025

The trial is for 7 days... if you cancel in LESS than 14 days you will get a refund

 

To Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html

-Do be aware that cancelling early means paying 1/2 of the remaining subscription time as a fee
-This is cancelling AFTER the trial converts to paid and BEFORE the end of the subscription