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Anonymous
September 21, 2021
Question

PROBLEM WITH PAYMENT

  • September 21, 2021
  • 1 reply
  • 118 views
I have a problem with the payment .. days ago I canceled the Premiere plan 24,39€ (ADOBE PR CREATIVE CLD ADOBE) ..
yesterday I got the money back but my bank account shows the expense again with a new casual (ADOBE PR CLOUD TRIAL ADOBE)..
In my account i don't have new plan..

 

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1 reply

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
September 21, 2021

Beatrice, I am showing that the Premiere Pro Creative Cloud plan was canceled today.  If you have any questions about how to complete the cancellation process discussed in http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html, then please begin a secure chat session at https://helpx.adobe.com/contact.html.

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