Problem with payment

Forum|Forum|2 years ago
January 31, 2024
3 replies
268 views

Hello i have a problem with payment

I just did a trial period, I didn't ask for a subscription for one month but you sent me an invoice for one month and each time I will have a message in my card asking me for add money to my account

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kglad

Community Expert

@Youcef35152009imd0

https://helpx.adobe.com/stock/kb/cancel-membership-subscription-stock.html

I

iCharles

Legend

Hi @Youcef35152009imd0 ,

I reviewed the account that you have used to post here and found that you have an Individual Stock plan. Moving your post to Accounts, Payment, and Plan for further assistance

Y

Youcef35152009imd0Author

Participant

Hello i have a problem with this payment

I just did a trial period, I didn't ask for a subscription for one month
but you sent me an invoice for one month and each time I will have a
message in my card asking me for add money to my account

Y

Youcef35152009imd0Author

Participant

I want just cancel this plan that i have do the trial for, but i have a
problem to do the cancel plan, i have a palette with this message (unable
to manage : you must resolve an issue with your payment details befor
making any changes to your plan )

Y

Youcef35152009imd0Author

Participant

I want to cancel a plan not a e-mails subscription did you understand what
i sad ?

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