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Participant
January 1, 2025
Answered

problem with payment

  • January 1, 2025
  • 2 replies
  • 169 views

Hi, i have a problem with payment. I fill my card information to the payment details and when i wanted confirm the payment. It said that my card number is wrong and my ZIP number too. Please help me. I tried chat but it didn´t work.

Correct answer Peru Bob

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies in your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or X (was Twitter):
https://twitter.com/adobecare

2 replies

Peru Bob
Community Expert
Community Expert
January 2, 2025

Moved from the Photoshop Bugs forum to the Account, Payment, and Plan forum.

Peru Bob
Community Expert
Peru BobCommunity ExpertCorrect answer
Community Expert
January 2, 2025

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies in your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or X (was Twitter):
https://twitter.com/adobecare