Answered
problem with payment Asobe Premier pro
Last month I bought a trial period for Adobe Premiere Pro and I haven't used the app once in a month. Could you tell me how I can unlink my card or cancel my subscription because I can't do it?
kgladCorrect answer
Community Expert
September 21, 2025
make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html
p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.
if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html
AdChoices