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Participant
February 29, 2020
Answered

Problem with pucharse

  • February 29, 2020
  • 1 reply
  • 427 views

Hello.

I've tried to pucharse a student plan with my debit card but it doesn't accept it. I've spent 2 hours with support chat but it didnt worked. Support said that my billing address is wrong but i don't know why. I have checked it with my bank support. I tried paying with my card and paypal and none of them worked.

If someone could help me i would be very happy, cause i don't know what else I can do.

    This topic has been closed for replies.
    Correct answer ProDesignTools

    Hi michans,

     

    Well, this is primarily a user-to-user Forum, so we here don't really have the power to help you, other than to say make sure your address (and country) is correct & consistent between your payment provider and your Adobe account:

     

    https://account.adobe.com/communication

     

    But the only people who have the ability to work on account payment issues is Adobe themselves.

     

    https://helpx.adobe.com/contact.html

     

    Sorry we couldn't be of more help to you here!

     

    1 reply

    ProDesignTools
    Community Expert
    ProDesignToolsCommunity ExpertCorrect answer
    Community Expert
    March 1, 2020

    Hi michans,

     

    Well, this is primarily a user-to-user Forum, so we here don't really have the power to help you, other than to say make sure your address (and country) is correct & consistent between your payment provider and your Adobe account:

     

    https://account.adobe.com/communication

     

    But the only people who have the ability to work on account payment issues is Adobe themselves.

     

    https://helpx.adobe.com/contact.html

     

    Sorry we couldn't be of more help to you here!