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J
Justyna27770167agot
Participant
January 30, 2023
Question

problem with unsubscribing

  • January 30, 2023
  • 2 replies
  • 370 views
I'm having problem witch canceling my adobe creative cloud subscription from my Adobe account. 
On December 15th, I set up an Adobe account and started the trial, 
canceled my subscriptions before the trial period ended, after which Adobe took the money from 
my account and activated the plan. When I realized this happened, I canceled the plan again, 
now after the new year I calculated that I had automatically activated the annual plan that 
I didn't choose and my account was charged again. Now I wanted to cancel my subscriptions again, 
but they show that there is a fine of 320 e.
Please help me take steps so Adobe can help me get money and successfully cancel 
my subscription and deactivate my account.

 

This topic has been closed for replies.

2 replies

R
Community Manager
Rashmi27002770wxveCommunity Manager
Community Manager
January 30, 2023

Hi there,

 

Happy to help!

 

We have checked your account and we see that you have an active Creative Cloud All Apps subscription under the email address associated with the community.

 

Please log in to the Adobe account and you should be able to see all the active plans.

https://account.adobe.com/

 

Please follow the link below which has the steps on how to cancel a subscription.

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

Also, please read the article to learn about cancellation terms for your subscription.

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

 

Since, this is a community forum, for any refund or account related issues we would request you to contact our Customer Support team and you will get all the help you require in order to resolve the issue.

We are happy to share the link that can help you to connect with the Adobe Customer support via chat.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

 

Hope the information was helpful to you. Please let me know if you have any further questions.

 

Sincerely,

Rashmi Swain

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 30, 2023

    you should discuss with adobe support.  there are 3 ways to contact adobe; chat, phone and twitter:

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    phone:
    https://helpx.adobe.com/contact/phone.html

    twitter:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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