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Participant
August 23, 2025
Question

PROBLEMA CO EL CLR

  • August 23, 2025
  • 2 replies
  • 104 views

LRC CLASIC .ME SALE UN MENSAJE AL ABRIRLO.ES EL SIGUIENTE:NO PODEMOS VERIFICAR EL ESTADO DE SU SUSCRIPCION.Y NO ME DEJA TRABAR CON EL.GRACIAS

 

[Moderator: Moved to the Account, Payment & Plan forum]

 

 

2 replies

kglad
Community Expert
Community Expert
August 23, 2025

start here, https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

ONLY IF YOUR ACCOUNT SHOWS A SUBSCRIPTION WITH NO PAYMENT PROBLEMS, proceed to these steps -

 

https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

and if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

additionally, below are solutions some users reported:

 

if those all fail, change your cc language. eg, try international english

if that fails, change the install location

AxelMatt
Community Expert
Community Expert
August 23, 2025

In a first step try to sign out and resign in using the Creative Cloud client.

If this doesn't help, try to reset the CC app by following the steps below:

  • Bring the CC app in the foreground
  • Press:
    Win: Ctrl + Alt + R
    Mac: Cmd + Opt + R

 

If this fails the next step is to try a repair of the CC client. See here: Installer is stuck for Adobe apps

If this also doesn't help the nest step is to uninstall/reinstall per linked document above.

 

If this also doesn't help check your internet connection: How to resolve connection errors with Creative Suite applications

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo