Participant

Answered

Problema con el código postal

Forum|Forum|1 year ago
June 15, 2024
7 replies
4158 views

Buens tardes, soy de Lima Perú, quiero realizar la compra de creative cloud pero al colocar los datos y el código postal, rechaza ambos, he tratado con distintas tarjetas y distintos códigos postales y no me acepta nada, he usado chrome y edge. Sin embargo el problema persiste.

Correct answer kglad

contact adobe support. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

M

manuela_5102

Participant

hola, tambien tengo problemas pero con el de colombia, alguna idea?

Community Expert

what problems?

Participant

quiero comprar ilustraitor pero no me deja, he intentado con muchas tarjetas, no se si sera el codigo postal

J

JoseRodrigoZR2

Participant

Me paso lo mismo pero con código postal de Guatemala. No se que hacer.

kglad

Community Expert

@JoseRodrigoZR2

The country associated with your adobe id must match the store you purchase from and must match the payment address. otherwise, change what's necessary:

change country associated with adobe id - https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

change credit card and/or billing address, https://helpx.adobe.com/manage-account/using/update-billing-information.html

change currency - https://forums.adobe.com/thread/1999694

change store - http://www.adobe.com/store_selector/storeselector.html

change adobe.com website language - https://forums.adobe.com/thread/1999693

C

crystal_957

Participant

Tengo el mismo problema, ¿Encontraron una solución?

kglad

Community Expert

@crystal_957

contact support. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

L

llenyalvarado

Participant

Tengo el mismo inconveniente ¿Lograste solucionarlo?

kglad

Community Expert

@llenyalvarado

contact adobe support.

C

Colorful_Enigma5EC7

Participant

A mi tampoco me agrraba el codigo postal para lima perú, busque en internet un poco y le puso 15001 y agarró, prueba con este codigo postal

P

PatMed78

Participating Frequently

Muchas gracias, tenía el mismo problema y usando el codigo que indicas funcionó!
Es el colmo que adobe no tenga mapeado los codigos postales correctamente e induzca al error. Por suerte encontré tu mensaje.

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from download and install">

kglad

Correct answer

Community Expert

contact adobe support. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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