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M
mauro_7122
Participant
June 28, 2025
Question

Problema con subscripción

  • June 28, 2025
  • 2 replies
  • 170 views
  • Habia cancelado la subscripción pero me la cobraron de igual manera. Quería saber si tenían alguna política de reembolso. La subscripción se me cobró el día de ayer 27 de junio de 2025, 70 dólares en total. Hoy volví a cancelarla a la subscripción. Necesito saber si hay posibilidad de que me devuelvan el dinero ya que no utilice los servicios. Muchas gracias! Aguardo respuesta

2 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
June 28, 2025

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community bugs">
Shivangi_Gupta
Community Manager
Shivangi_GuptaCommunity Manager
Community Manager
June 30, 2025

Hi there,

As per your account details, you have an annual prepaid active subscription to Adobe Scan Premium since last 10 days. Did you receive any email confirmation when you cancelled it?

Let us know.


^Shivangi

M
mauro_7122Author
Participant
June 30, 2025

Hola Shivangi, estoy visualizando en mi email que no tengo nada respecto a la cancelación. Cómo tengo que hacer para el reembolso exactamente? No quiero que pasen esos 14 días.

kglad
Community Expert
kgladCommunity Expert
Community Expert
June 28, 2025

check your account, https://account.adobe.com

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