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October 5, 2026
Answered

problema con un código de canje

  • October 5, 2026
  • 2 replies
  • 30 views

intento canjear un codigo de un plan de adobe fotog

rafía 1 TB y me da error

 

 

[Moved to Account, Payment, & Plan by a moderator]

    Correct answer AkanshaAshra

    Hi artistic_Sunflower5E73,


    Thank you for writing to the Community.


    Based on the screenshot provided, the redemption attempt is failing because the account has reached the maximum number of promotional redemption codes that can be redeemed for this offer.


    Could you please let us know where you obtained the redemption code? Also, have you already contacted the reseller, retailer, or manufacturer regarding this issue?

    Looking forward to hear from you


    ^Akansha

    2 replies

    AkanshaAshra
    Community Manager
    AkanshaAshraCommunity ManagerCorrect answer
    Community Manager
    October 6, 2026

    Hi artistic_Sunflower5E73,


    Thank you for writing to the Community.


    Based on the screenshot provided, the redemption attempt is failing because the account has reached the maximum number of promotional redemption codes that can be redeemed for this offer.


    Could you please let us know where you obtained the redemption code? Also, have you already contacted the reseller, retailer, or manufacturer regarding this issue?

    Looking forward to hear from you


    ^Akansha

    Nancy OShea
    Community Expert
    Community Expert
    October 5, 2026

    You incorrectly posted to the Stock Contributor user forum. Users here can’t help you with a redemption code problem. You must contact Adobe Customer Support via online chat. 

    https://account.adobe.com/support

    Click the chat icon and ask for an AGENT. 

     

    Good luck.

     

    Nancy O'Shea— Product User & Community Expert