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Alexandra35612574wj3z
Participant
February 22, 2024
Question

PROBLEMA DE FACTURACIÓN

  • February 22, 2024
  • 2 replies
  • 243 views

Ayuda, me suspendieron la cuenta porque mi tarjeta se venció, ya actualicé los datos de mi nueva tarjeta pero aún así no puedo acceder a los programas y aplicaciones de mi plan de creative cloud todas las aplicaciones 100 GB

This topic has been closed for replies.

2 replies

Shivangi_Gupta
Community Manager
Shivangi_GuptaCommunity Manager
Community Manager
February 22, 2024

Hi there,

We appreciate you contacting us. As per your account details, the subscription is still active but the payment is pending. 

Could you confirm when did the payment got processed from your card?

We'll look into this.

Thanks,

Shivangi

A
Alexandra35612574wj3zAuthor
Participant
February 22, 2024

Ya actualicé mis datos de la tarjeta y me sigue apareciendo que el pago está pendiente y ya pasaron más de 24 horas y aún no puedo entrar a las aplicaciones. 

kglad
Community Expert
kgladCommunity Expert
Community Expert
February 23, 2024

check with your card issuer.

kglad
Community Expert
kgladCommunity Expert
Community Expert
February 22, 2024

contact adobe support.  there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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