Problemas con cobros duplicados

Forum|Forum|1 year ago
June 28, 2024
1 reply
256 views

Buenas tardes,

Yo solo adquirí un servicio de adobe y uno de illustrator, sin embargo, en el estado de cuenta donde se hizo el cobro, figuran dos cobros por el mismo importe.

Adobe: 09 de abril y 25 de abril.

Illustrator: 09 de abril y 26 de abril.

Por favor alguna explicación, ya que nosotros solo hemos adquirido un servicio de cada uno de los antes detallados.

Saludos,

Evelyn

This topic has been closed for replies.

Jeffrey_A_Wright

Community Manager

Thanks for your question, Evelyn. There are two active plans under the account you used to post to this public discussion forum. Please see https://adobe.ly/3W1dG0R for information on how to view and change your current Annual plans. If you wish to cancel either plan, then see https://adobe.ly/3W1dGxT. ^JW

A

Affinitas38323693ftnvAuthor

Participant

Asi es, tengo dos planes, pero el cobro que me han hecho ha sido por 4.

Es por ello que, no entiendo debido a que han realizado 4 cobros.

Por favor su ayuda,

kglad

Community Expert

@Affinitas38323693ftnv

then contact adobe support. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded