Problemas con cobros duplicados

Forum|Forum|1 year ago
June 28, 2024
1 reply
256 views

Buenas tardes,

Yo solo adquirí un servicio de adobe y uno de illustrator, sin embargo, en el estado de cuenta donde se hizo el cobro, figuran dos cobros por el mismo importe.

Adobe: 09 de abril y 25 de abril.

Illustrator: 09 de abril y 26 de abril.

Por favor alguna explicación, ya que nosotros solo hemos adquirido un servicio de cada uno de los antes detallados.

Saludos,

Evelyn

This topic has been closed for replies.

Jeffrey_A_Wright

Legend

Thanks for your question, Evelyn. There are two active plans under the account you used to post to this public discussion forum. Please see https://adobe.ly/3W1dG0R for information on how to view and change your current Annual plans. If you wish to cancel either plan, then see https://adobe.ly/3W1dGxT. ^JW

A

Affinitas38323693ftnvAuthor

Participant

Asi es, tengo dos planes, pero el cobro que me han hecho ha sido por 4.

Es por ello que, no entiendo debido a que han realizado 4 cobros.

Por favor su ayuda,

kglad

Community Expert

@Affinitas38323693ftnv

then contact adobe support. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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