problemas con creative cloud

Question

Muy buenos dias, me acabo de comprar los dos planes de Photoshop , el primero en donde viene el PS cunto con el LR y el otro donde el PS viene solo y en ninguno de los dos la aplicacion me quiere instalar el PS y solamente me aparece prueba o compra ,¿que sucede? , a ¿que se debe eso? .

Aqui les dejo las imagenes para que lo vean , no entiendo que es lo que esta pasando, espero que me ayuden y me den alguna solucion.

kglad · Answer

it's not clear you should have purchased two plans, but to get one working:

start here, https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

ONLY IF YOUR ACCOUNT SHOWS A SUBSCRIPTION WITH NO PAYMENT PROBLEMS, proceed to these steps -

https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

and if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

additionally, below are solutions some users reported:

if those all fail, change your cc language. eg, try international english

if that fails, change the install location

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