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Problemas con el pago desde Argentina

7 replies
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Alguno mas está con problemas para pagar la suscripción?? La tarjeta de crédito está ok, probé con otras también y en todos los casos informa un error con los datos del pago.

Hace años estoy pagando con esa tarjeta (que sigue vigente y activa).

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kgladCorrect answer

Community Expert

contact adobe support. problems for argentina users is common.

there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

M

Melodic_Zephyrf922

Participant

Quiero q me den de baja y no puedo. No m da la opción.

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kglad

Community Expert

try using a mobile phone's updated non-opera browser with wifi disabled to cancel.

if that doesn’t remedy the problem, you probably have a payment problem that needs to be fixed before you can cancel, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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E

Ezequiel17

Participant

Hola eRalek. Tuviste alguna solucion con este tema? Yo estoy pasando por lo mismo y no puedo efectuar el pago.

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kglad

Community Expert

@Ezequiel17

you could try the same solution,

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E

Ezequiel17

Participant

Muchas gracias.

No habia visto esta respuesta la primera vez que entré.

Pude hablar con un agente y parece que pudieron actualizar el método de pago.

Saludos!

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kglad

Correct answer

Community Expert

contact adobe support. problems for argentina users is common.

there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Translate

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