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Participant
December 13, 2024
Answered

Problemas con el pago desde Argentina

  • December 13, 2024
  • 2 replies
  • 330 views

Alguno mas está con problemas para pagar la suscripción?? La tarjeta de crédito está ok, probé con otras también y en todos los casos informa un error con los datos del pago.

 

Hace años estoy pagando con esa tarjeta (que sigue vigente y activa). 

Correct answer kglad

contact adobe support.  problems for argentina users is common.

 

there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

2 replies

Participant
February 27, 2025

Hola eRalek. Tuviste alguna solucion con este tema? Yo estoy pasando por lo mismo y no puedo efectuar el pago.

kglad
Community Expert
Community Expert
February 27, 2025

@Ezequiel17 

 

you could try the same solution, 

Participant
February 27, 2025

Muchas gracias. 

No habia visto esta respuesta la primera vez que entré. 

Pude hablar con un agente y parece que pudieron actualizar el método de pago.

 

Saludos!

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
December 13, 2024

contact adobe support.  problems for argentina users is common.

 

there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.