Problemas con mi licencia

Forum|Forum|4 years ago
March 24, 2022
2 replies
324 views

Hola, tengo mi licencia activa por 1yr hasta 2023 y ahroa no me deja acceder a mis programas con normalidad. saltan estos mensajes.

adjunto mis facturas,

**OMITTED SCREENSHOT AS IT CONTAINED SENSITIVE INFORMATION**

Troubleshooting

This topic has been closed for replies.

gupta shivangi

Legend

Hi ederl95243531,

We appreciate you writing in. You can use the Adobe applications in offline mode after installation with a valid software license for a limited period. The apps attempt to validate your software license which seems to be happening here.

Check out this article for help: https://helpx.adobe.com/creative-cloud/kb/internet-connection-creative-cloud-apps.html

Let us know if it brings any change.

ederl95243531Author

Participant

i don't understand. i have my account active until 2023 and i can't use my products!

kglad

Community Expert

sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

kglad

Community Expert

restart your computer

open the cc desktop app

then press Ctrl + Alt + R (and confirm you want to reset the cc desktop app)

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