Problemas de facturación

Forum|Forum|1 year ago
July 31, 2024
3 replies
498 views

Hola! tengo un problema con Adobe y no sé como resolverlo, me están facturando todos los meses por un servicio que no adquirí, no tengo ningún plan actualmente y a intentar hablar con algún agente no tengo respuesta exitosa, alguien sabría como puedo hablar con algún agente? al escribir al asistente virtual en los horarios indicados me terminan la conversación sin antes comunicarme con nadie.

Actions and scripting

Correct answer Ged_Traynor

@Celita38902733tewp you'll need to contact Adobe support about payment issues

Type agent to chat to a real person
Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
You will need to be on a browser that allows pop-ups and cookies, or the icon won't show.
Twitter: @AdobeCare https://twitter.com/AdobeCare

S

sofia_8884

Participant

tengo un problema. Mi factura aumeto de un mes a otre de 19.99 dolares a 69.97 dolares. no se por que.

me podrian ayudar pues el chat no me esta sirviendo. Aclaro que Cancelamos el plan antes de que cobraran los 69 dolares ¿habrá algúna explicacion para eso?

espero sus respuestas , Gracias.

kglad

Community Expert

@sofia_8884

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

Shivangi_Gupta

Community Manager

Hi @sofia_8884,

Thanks for reaching out. I noticed that you canceled your Creative Cloud Pro subscription yesterday.

Would you like me to check if there were any price changes applied to your plan before the cancellation? I’d be happy to take a look and clarify things for you.

Best,
Shivangi

kglad

Community Expert

there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Ged_Traynor

Correct answer

Community Expert

@Celita38902733tewp you'll need to contact Adobe support about payment issues

Type agent to chat to a real person
Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
You will need to be on a browser that allows pop-ups and cookies, or the icon won't show.
Twitter: @AdobeCare https://twitter.com/AdobeCare

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