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Solenne211
Solenne211
Participant
March 29, 2026
Question

Problème abonnement

  • March 29, 2026
  • 1 reply
  • 12 views

Mon abonnement a été renouvelé mais je n'ai pas accès au premium. Google play indique bien que c'est payé et que je suis abonnée mais impossible de faire quoi que ce soit sur l'application. 

    1 reply

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity Manager
    Community Manager
    April 3, 2026

    Thank you for posting to this public discussion forum, ​@Solenne211.

     

    Thank you for your interest in our services. I am sorry, but I am showing that the subscription you started through the Google Play Store is currently on hold. This is why you can't access the services you asked for.

     

    Please contact the Google Play Store to resolve any payment or account issues that are preventing them from completing the purchase. For more information on managing your subscription through the Google Play Store, see https://support.google.com/googleplay/answer/7018481.

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