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sebastien_blanc_81100
Participant
September 30, 2019
Question

Problème de facturation

  • September 30, 2019
  • 2 replies
  • 911 views

Bonjour,

 
Je suis étudiant et j'ai une formule créative Cloud étudiante. Cependant je constate depuis 5 mois que je paye 10€ de plus par mois sans avoir nullement été prévenu ! Impossible de joindre le support d'Adobe par téléphone ! Merci d'annuler ma formule et me rembourser ce trop-prélevé de 50€.
 
Bien cordialement,
This topic has been closed for replies.

2 replies

D
dpdf3
Participant
July 8, 2021

J'ai le même problème pour ma fille qui a l'abonnement payé par son école tandis que je me vois prélevé de 19,50 euros par mois...

Et ils on déjà fait un remboursement mais ils sont incapable d'arrêter les prélèvements... depuis trois mois...

Et aucune possibilité de contacter qq...

Des vaches à lait, nous resterons...

 

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
July 8, 2021

Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Ned Murphy
Ned Murphy
Legend
September 30, 2019

Try chat support instead of phone...

 

Contact support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...
Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache. If it fails to connect try using a different browser.

Creative Cloud support (all Creative Cloud customer service issues)
https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_change-or-upgrade-your-membership

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