Probleme de facturation double depuis 3 mois

Question

Bonjour,J’ai un abonnement Acrobat pro depuis Juillet et depuis je suis facturé deux fois 23.99€ + 6.04€ Juillet: 2x 23.99 + 6.04Aout: 2x 23.99 + 6.04Septembre: 2x 23.99 + 6.04Total: 90,09 x2!Ce manquement technique et cette double facturation me poussent à vouloir fermer mon compte. Je demande donc l'annulation de mon engagement annuel sans aucune pénalité financière, ainsi que la régularisation des sommes prélevées en trop, soit 90,09€. Merci d'avance.Merci de trouver en PJ les prelevements de Juillet, Aout et Septembre.

Manan Joshi · Accepted Answer

Check what actually you are subscribed to at https://account.adobe.com/plans

Look at charge details at https://helpx.adobe.com/account/individual/billing-and-payments/payment-and-billing-issues/unknown-charge-on-bill.html

For cancellation see https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html

If you are charged twice for the same sub then you should contact Adobe Support and they will provide a solution for it

AkanshaAshra · Answer

Hi ​@christophe30846954x925We're glad to hear that the issue has been resolved. Thank you for taking the time to update us.If you need any assistance in the future, please feel free to reach out. We're always happy to help.Take care!^Akansha

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