Problème méthodes de paiement Adobe Account

Question

Bonjour,

Ma carte ayant expirée, Adobe m'a prévenu par email qu'il fallait que je change la carte bleue. Quand j'essaye en cliquant sur modifier les méthodes de paiement, je vois bien les icones pour inscrire le code de la carte bleue, date d'expiration etc... mais impossible de valider ces modifications il n'y a pas le bouton "enregistrer"

J'ai essayé sur différents supports : mon téléphone ma tablette mon ordinateur (sur plusieurs navigateurs web) mais impossible, toujours le même problème...

Merci d'avance pour la réponse,

Theo.

John T Smith · Answer

This space is provided by Adobe, but this is not Adobe support
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person-Meaning
type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message-click
for more information about scammers https://tinyurl.com/10791730

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded