Question

Problème prélèvements alors que abonnement annulé

Forum|Forum|6 months ago
January 7, 2026
2 replies
172 views

J'ai annulé mon abonnement #ous 14 jours ne trouvant pas adobe assez fluide pour l'usage que j'en avais. J'ai bien réceptionné l'email d'annulation mais ai été néanmoins prélevé ces 3.derniers mois. Après connexion sur mon compte j'ai remarqué que l'abonnement était toujours en cours. J'ai du mener une action auprès de ma banque. Comment régler définitivement ce problème sachant que l'email de confirmation d'annulation ne semble pas suffisant ?

gupta shivangi

Legend

Hi @karine_0884,

As per your account details, you have an active subscription for Adobe Acrobat Pro since November 03, 2025. I can see that you subscribed to Adobe Acrobat Pro in September and successfully cancelled it. Since the new subscription is a monthly plan, you can cancel it anytime without paying any early termination fee. You can check the details here: https://adobe.ly/49s47xu

Let me know if you have any questions.

^Shivangi

K

karine_0884Author

Hello as I successfully cancelled the full order how Come that adobe débit the fees ? I am a little bit most here.

kglad

Community Expert

check your account, https://account.adobe.com

what's it show?

eg, any payment problems,?
more than one subscription?
only the plan(s) you want?

kglad

Community Expert

check your account, https://account.adobe.com

what's it show?

eg, any payment problems,?
more than one subscription?
only the plan(s) you want?

K

karine_0884Author

Hello after double checking I thought I cancelled the full order . It seems that when you cancel you have to do it for each apps even if under same order reference. A good way to get customer paid for any absent-mindedness....

kglad

Community Expert

you have to cancel each subscription if you want everything canceled. ie, if you subscribe to photoshop and illustrator, you can cancel either one or cancel both. that only makes sense.

where it doesn't make sense (to me) is acrobat and ai for acrobat are different subscriptions and you can cancel acrobat and still have the ai for acrobat subscription. i don't see how anyone could make use of ai for acrobat without acrobat.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.