problème résiliation avec disparition de ma formule

make sure you have the correct adobe id when checking your account and/or contacting adobe support. 

open your cc desktop app > click the icon at the top right (your adobe forum icon) > and note the email address on the 2nd line.  that's your adobe id.

Please contact support as only they can help in account related issues

To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan