Hello!I successfully purchased a Photoshop single app plan on June 2Since then I have been unable to purchase any additional Adobe products, including InDesign and Creative Cloud ProI have tested:Multiple credit/debit cards from different banks Multiple Adobe accounts Chrome on Mac Mobile phone on 4G Incognito modeNo OTP request is ever sent by the bank, and no transaction attempt appears on the bank side.It seems Adobe is declining the transaction before it reaches the payment processor.Could someone from Adobe billing support check whether my account, payment profile, IP, or device has been flagged by the risk review system?Thank you!

Participant

Question

Problems about buying new products

Hello!

I successfully purchased a Photoshop single app plan on June 2

Since then I have been unable to purchase any additional Adobe products, including InDesign and Creative Cloud Pro

I have tested:

No OTP request is ever sent by the bank, and no transaction attempt appears on the bank side.

It seems Adobe is declining the transaction before it reaches the payment processor.

Could someone from Adobe billing support check whether my account, payment profile, IP, or device has been flagged by the risk review system?

Thank you!

Community Manager

Thank you for posting, @Linh+Hoang+Phan.

Thank you for your genuine interest in our applications and services. I can confirm your new subscription is active.

When you attempt to purchase Creative Cloud are you using the steps listed at https://helpx.adobe.com/account/individual/subscriptions-and-plans/plan-changes-and-upgrades/change-adobe-plan.html to upgrade your plan? A full Creative Cloud subscription includes both Photoshop and InDesign.