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V
valfer_1964
Participant
April 21, 2025
Answered

Problems after enter the redemption code in Mac

  • April 21, 2025
  • 3 replies
  • 489 views

I entered the redemption code into my Adobe account for the Creative Cloud Photography plan, and everything seems to be working, but when I go to my Adobe account to check the new expiration date, the old one is still there. What can I do?

Correct answer Jeffrey_A_Wright

Thanks for the update, Valfer. We are currently conducting maintenance that could affect the ability to apply or redeem a redemption code. Please bookmark this discussion and follow the steps in https://adobe.ly/3Y7Oyq1 to redeem your code in 24 to 48 hours. ^JW

3 replies

gupta shivangi
gupta shivangi
Legend
April 21, 2025

Hi @valfer_1964,

As per the account info, the subscription's end date is April 23, 2025.
When did you use the redemption code? As the expert mentioned above, please wait for 24-48 hours. 


^Shivangi

V
valfer_1964Author
Participant
April 21, 2025

Hi @Shivangi_Gupta  

I use the redemption code, yesterday afternoon Spanish time.

Jeffrey_A_Wright
Jeffrey_A_WrightCorrect answer
Legend
April 21, 2025

Thanks for the update, Valfer. We are currently conducting maintenance that could affect the ability to apply or redeem a redemption code. Please bookmark this discussion and follow the steps in https://adobe.ly/3Y7Oyq1 to redeem your code in 24 to 48 hours. ^JW

Ian Lyons
Community Expert
Ian LyonsCommunity Expert
Community Expert
April 21, 2025
Redemption codes for Adobe Creative Cloud subscriptions can take up to 48 hours to appear in your account summary. It's recommended to wait 48 hours after redeeming the code to see the changes aare reflected in your account.  Contact customer support is advised if it's not updated after that time
 
 

 

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