Problems when trying to buy Premiere Pro or any application.

Forum|Forum|5 years ago
March 14, 2021
4 replies
345 views

When trying to buy any application with PayPal I get an error saying that my information is incorrect and I have already checked it many times but it is correct, does anyone know how to solve this?

Error or problem

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T

Test Screen Name

Legend

Also check the account details, the PayPal account have the same country, and it's the country you are connecting from.

Peru Bob

Community Expert

Try using a credit card instead. Paypal isn't accepted in all locations.

Abambo

Community Expert

Both names and addresses are the same?

I would recommend contacting Adobe customer care. Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703)

ABAMBO | Hard- and Software Engineer | Photographer

Ann Bens

Community Expert

Moved to Account.

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