Skip to main content
S
Spencertoo12
Participant
July 18, 2020
Question

Problems with billing. Auto pay completed but still getting alerts

  • July 18, 2020
  • 2 replies
  • 186 views

Not able to update bridge or open.  Locked out it looks like.  Than I noticed alets from Adobe claiming I have not paid for the past 3 mos.  Yet I see payments posted in my checking account for months in queston.  Having trouble locating those alerts again. 

 

What can we do to fix this?

This is not the first time this has happened. 

 

Thanks Spencertoo12

 

    This topic has been closed for replies.

    2 replies

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    July 19, 2020

    This is a public forum, you need the link to Adobe support, not other users
    Be sure to remain signed in with your Adobe ID before accessing the link below
    -you must also allow 'cookies' in your web browser for this to work
    https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
    -click the chat icon at the bottom right of the page to open a chat session
    -the chat icon looks like '3 dots inside a circle' at the lower right
    -type AGENT into the chat window to connect directly to a person rather than the AI
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

    Just Shoot Me
    Just Shoot Me
    Legend
    July 19, 2020

    I moved your post over from the poorly named Community Help forum, which is for getting help using this forum system, to a better forum, Account, Payment & Plan.


    I hope this helps. Best of luck to you.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices