Problems with Foto-20GB subscription

Forum|Forum|2 years ago
November 26, 2023
2 replies
608 views

Working with this subscription since April 2, 2023. Subscription should be valid until April 2, 2024. Last updates made 5 days ago. Creative Cloud Desktop now suddenly says that the programs PS, PS-Beta, LR and LC can no longer be used (subscription expired, buy new) despite valid subscription. Save all images on the PC.
Re-entered the subscription key, but it was already known. So subscription known, programs cannot be used.
What could be the reason?

[Moderator moved the thread to the correct forum]

Account management

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Correct answer kglad

sign out of the cc desktop app, and then sign back in using the same id/passworfd used to confirm your account.

G

Günter5CF8

Participating Frequently

Many thanks for the initial help!

I have tried and checked the following:

signed out and signed in to Creative Cloud Desktop: No change
subscription applications are displayed to me. Subscription is still valid until April 2, 2024 (see attachment)
the PC is recognized (activated devices)
“automatically repair the hosts file using the Restricted Access Repair tool”: Program has not repaired anything "0"
"C:\WINDOWS\System32\drivers\etc.\hosts": no adobe entries are present (see attachment)

As I said, the subscription worked without any problems until a few days ago. Could it be a setting at Adobe that could be related to the "Black Fridy" offers?

What could be the problem now?

Thanks again!

kglad

Community Expert

contact adobe support. there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

G

Günter5CF8

Participating Frequently

To all supporters!
Thank you very much. I was able to solve the problem successfully.
Everything works as usual. Uffff...

Abambo

Community Expert

Du solltest schauen, ob Du mit der richtigen User ID eingeloggt bist. Dann geh zu Deinem Konto und schau, ob Dein Plan aktiv ist https://account.adobe.com/plans. Sollte der Plan nicht mehr aktiv sein, kann nur der Kundenservice Dir helfen.

Ansonsten hast Du ein Problem auf Deinem Computer. Schau mal hier, ob das hilft: https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

ABAMBO | Hard- and Software Engineer | Photographer

Abambo

Community Expert

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer

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