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Participant
January 29, 2020
Question

Problems with installing

  • January 29, 2020
  • 1 reply
  • 243 views

I paid my subscribtion for Adobe Photography. However, when I try to download Photoshop or Lightroom the Creative Cloud App tells me I do not have the permission to manage apps, that I should contact my IT administrator. The thing is my Adobe account is not connected to any enterprise or school so the IT administrator is supposed to be me?! Help pls

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1 reply

Nancy OShea
Community Expert
Community Expert
January 29, 2020

Which operating system?

Does your computer user profile have full admin level permissions?

Do you have more than one paid Adobe account?

 

Nancy O'Shea— Product User & Community Expert