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A
Anonymous
February 5, 2023
Question

prolong Photoshop

  • February 5, 2023
  • 1 reply
  • 481 views

Hello!

I bought Photoshop in Russia. But I live in Lithuania already 6 years.

 

How I can prolong my Photoshop?

 

Regards, Anna

    This topic has been closed for replies.

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 5, 2023

    @28262998 

     

    you must renew your subscription. that's usually automatic but if you're having trouble because of russian scanctions:

     

    The country associated with your adobe id must match the store you purchase from and must match the payment address. otherwise, change what's necessary. for you @28262998  that would be the first two and possibly all the following.

     

    change your country on adobe.com, https://www.adobe.com/international/selector/

     

    change country associated with adobe id - https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

     

    change credit card and/or billing address, https://helpx.adobe.com/manage-account/using/update-billing-information.html

     

    change currency - https://forums.adobe.com/thread/1999694

     

    change store - http://www.adobe.com/store_selector/storeselector.html change adobe.com website language - https://forums.adobe.com/thread/1999693

     

    and, as a last resort, even russian citizens can contact adobe support and make their case.  let me know if you need to do this so i can explain the 3 ways to contact adobe support.

     

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

     

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

     

     

    <moved from using the community>

    A
    Anonymous
    February 5, 2023

    thanks for your reply.
    I changed a long time ago: a card (a Lithuanian card is linked), a country (now Lithuania), a language, but I still get a message that payment is not possible in my region.

    the instructions for changing the currency that you sent - does not help me.

    please write to the support service so that they allow me to renew Photoshop.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 5, 2023

    there are 3 ways to contact adobe; chat, phone and twitter:

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    phone:
    https://helpx.adobe.com/contact/phone.html

    twitter:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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