Prueba gratuita

Question

A los 7 días de mi prueba gratuita, Adobe me ha cobrado 24 euros.Cuándo me devolvereis el dinero? Eran 14 días de prueba gratuita!!

kglad · Accepted Answer

same way you cancel all adobe subscriptions.

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

gupta shivangi · Answer

Hi @ude79,Thank you for reaching out.I can confirm that you've subscribed to both Adobe Acrobat Pro and the AI Assistant for Acrobat. Each of these comes with a 7-day free trial.Adobe offers a full refund if the subscription is cancelled within 14 days of the initial purchase. If you notice any charges after the trial period ends, please make sure to cancel within this 14-day window to remain eligible for a refund.Once cancelled, Adobe processes refunds within 7 to 10 business days.Please refer to this article for more details: https://adobe.ly/457mLbN^Shivangi

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