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Paul Easther
Participant
November 1, 2025
Question

PS is changing the Rules of the Game

  • November 1, 2025
  • 1 reply
  • 74 views

I signed up for a 1 year Photoshop subscription. At the time Generative Fill was always freely available and that's why I subscribed. With the latest update, Gen Fill is now a premium feature and I need to pay more to use it. When I signed up: did it explicitly mention that  Generative Fill will become an additional cost in the future?...NO! I believe that changing 'what you now get for your money' without notification and offering me an out is a consumer right. Of course you can't talk to a human and that in itself is a consumer's right, not some dumb AI that says, "I'm learning" and you just go into a death spiral. I can't wait to leave this toxic ADOBE!

 

[Mod: Moved to the Account, Payment & Plan forum]

 

1 reply

Paul Easther
Participant
November 1, 2025

I ended up speaking to someone in a call centre and they said it was a global policy change to now charge subscribers for using Generative Fill and basically tough luck!  I'll be getting the bank to stop any further payments. 

 

[Edited by moderator]