purchase problem

Forum|Forum|4 years ago
January 30, 2022
4 replies
137 views

I just bought Adobe illustrator and downloaded it successfully, but it shows that I have 7 days trial?? is this normal? would it start the first day of subscription after the trial period or there is something wrong

This topic has been closed for replies.

Nancy OShea

Community Expert

After downloading & installing Creative Cloud Desktop app, did you restart your computer?

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

Nancy O'Shea— Product User & Community Expert

Peru Bob

Community Expert

I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum.

Peru Bob

Community Expert

See here:

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

T

Test Screen Name

Legend

You are correct - Something is wrong. Don't wait until time runs out. The first thing is to check your Adobe account to make sure it shows a "plan" for Illustrator that is active. If this is ok, then sign out from Creative Cloud, and sign in again, making sure you use the Adobe ID with the plan.

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