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Participant
July 20, 2022
Question

Purchased plan for photographers but photoshop still ask for license

  • July 20, 2022
  • 1 reply
  • 95 views

I purchased creative cloud plan for photographers but still can not use photoshop. It asks for license.

How could I fix it?

This topic has been closed for replies.

1 reply

Community Expert
July 20, 2022

Hi @Svetlana25319903yo35,

Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan