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alyssak73117942
Participant
September 20, 2019
Question

Purchased plan not showing up

  • September 20, 2019
  • 2 replies
  • 449 views

Hello,

 

I purchased an annual prepaid plan back in Febraury 2019. For about a month now it has said I haven't had a plan at all. I recently called adobe support for help, but nothing was done. My account is attached to my school email and I'm thinking that is why. Any help would be greatly appreciated as I am very frustrated. 

 

Thank you

This topic has been closed for replies.

2 replies

Ani*Adobe
Ani*Adobe
Inspiring
September 24, 2019

Hi there,

 

Your subscription for Creative Cloud all apps is purchased under your school .edu email address. Please login here https://account.adobe.com/ to view your account.

 

^Ani

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
September 21, 2019

This is a public forum, not the link to Adobe support
-other users here can't help with that specific problem
-You are going to have to have Adobe support help


Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html

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